Returns Policy

Thank you for choosing GO BOOZE. We value your satisfaction and aim to provide you with the best shopping experience. Please take a moment to carefully read our Returns Policy to understand your rights and responsibilities regarding returns and exchanges.


Eligibility for Returns

a. Defective Products: If you receive a wrong or defective product, please contact our customer service immediately. In the case of a wrong or expired product, please notify us promptly.

b. Damaged products: In the case of a wrong or expired product, please notify us promptly.


Return Process

a. Notification: To initiate a return, please promptly contact our customer service and provide the necessary details about your order and the reason for the return.

b. Return Authorization: Our customer service team will guide you through the return authorization process and provide instructions for returning the product.

c. Packaging and Condition: The returned product must be in its original packaging and in unused, resalable condition. Please ensure that all accessories, tags, and labels are included. 

d. Return Shipping : Return shipping is currently available only within our delivery city. If you are located outside our delivery city, please get in touch with our customer service to discuss available options.

Refunds and Exchanges

a. Refunds: After receiving the authorized returned product, we will initiate the refund to the original payment method used for the purchase. Kindly allow a few business days for the refund to reflect in your account.

b. Exchanges: We readily offer exchanges for damaged or defective products. However, please note that we do not provide exchanges for changes of mind.

Limitations and Disclaimers

a. Product Variations:  Kindly be aware that certain products, especially those crafted from natural ingredients, may exhibit natural variations in color, taste, or aroma. These variations do not qualify for return or exchange.

b. Compliance with Laws: Customers are responsible for adhering to local laws and regulations related to the purchase, return, and consumption of alcoholic beverages.


Contact Us

If you have any questions or concerns regarding our Returns Policy, please don't hesitate to contact our customer service team. We are here to assist you and provide further guidance.

This Returns Policy was last updated on 21/08/2023.

Note: Our Returns Policy is subject to change without prior notice. Please review the policy periodically for any updates or modifications.